ISC Ltd

To register a device support request, please complete and submit the form below. Please provide as much information of the issue as possible, as this will help us to investigate the issue.

* indicates required

Email Address *

First Name

Last Name

Address *

Street Address Address Line 2 City State/Prov/Region Postal/Zip Country

We will use this address for any collection/deliveries

Phone Number *

Please include the country code. Example: 0044 for UK, 001 for USA...etc.

Device Serial Number *

Please enter the 12-digit serial number

Device Serial Number_additional device

Please enter the 12-digit serial number. If your support request relates to one device only, please leave this field blank.

Device Serial Number_additional device

Please enter the 12-digit serial number. If your support request relates to two devices only, please leave this field blank.

Type of rope(s) used *

It is useful to know which rope(s) you have tried with the device. Please provide the Manufacturer, brand and diameter for each rope that the issue relates to.

Rope condition *

Rope condition is an important factor. Please tell us about the condition of your rope(s).

Description of the issue with the device(s) *

Additional Information

Please use this section to provide any other information that you feel is relevant

In which usage mode(s) did/does the issue occur?

SRT- no additional friction
SRT- with friction added
MRT

I have tried

Cleaning the device
Lubricating the device
Neither

ISC Product Support_REFLEX